Terms of Use
TERMS OF USE
GENERAL
This document ("Terms") sets out the manner in which [•] ("Company" and/ "Stumbll"), as the operator ("You", of the Platform (defined below), collects, uses, processes, discloses, and safeguards the information of users "Your", or "User") in connection with the access and use of the website insert hyperlink for website [•] (the "Site") and/or any mobile application(s) (the "App'"), either directly or in relation to services provided through the Platform. For the purposes of this Policy, the owner and the operator of the Platform are collectively referred to as "We", "Us", or "Our". The Site and App, together with the services provided through them, shall hereinafter be referred to as the "Platform".
The Platform is run, operated and maintained by [•], a company duly incorporated under the provisions of the Companies Act, 2013, having its registered address at [•] and website [insert hyperlink for website].
For the purpose of these Terms, wherever the context so requires "You", "Your" or "User" shall mean any natural or legal person who accesses, uses or subscribes to our Website and/or App, agrees to become a user on the Website or avails or offers to avail any of our services.
Use of the Platform is offered to You, subject to acceptance of all the terms, conditions and notices contained in these Terms including applicable policies which are incorporated herein by reference, along with any amendments / modifications made time to time by Company at its sole discretion and posted on the Platform, including by way of imposing an additional charge for access to or use of a service(s).
The Company reserves the right to change or modify these Terms or any policy or guideline of the Platform including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, We will inform You of such changes within such timelines as may be specified under the applicable laws. Your continued use of the Platform will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms and applicable policies to understand the terms and conditions that apply to Your use of the Platform.
By (i) using this Platform or any facility or service provided by the Platform in any way; or (ii) merely by browsing the Platform, You agree that You have read, understood and agreed to be bound, including without limitation, by these Terms, the Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions, for the purposes of accessing, browsing or transacting on the Platform, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms.
Our Platform is operated, and services are provided in compliance with the laws in India and Company shall not be liable to deliver any Products or provide any Services availed by You in locations outside India. If you access our services from locations outside India, you do so at your own risk and you are solely liable for compliance with applicable local laws. The User agrees to use the service to authorise an individual and get the products from the third party on his/her behalf. Where you use any third-party website or the products or services of any third party, You may be subject to alternative or additional terms and conditions of use and privacy policies of the third party.
Terms is an electronic record in terms of Information Technology Act, 2000 and rules thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that requires publishing of the rules and regulations, privacy policy and Terms for access or usage of the website and its mobile applications.
Any capitalized terms used but not defined in this Terms have the meaning given to them in the Privacy Policy.
2. PRODUCTS AND SERVICES
For the purposes of these Terms of Use, Services shall mean the cross-platform event planning and management solution provided by the Company. This encompasses all functionalities enabling users to create, manage, and update events, send invitations, track RSVPs, and disseminate updates across various communication channels, including but not limited to WhatsApp, SMS, email, Telegram and the dedicated Platform. The Services further include features such as built-in reminders, analytics, and personalized recommendations, and extend to any other features, content, applications, or services subsequently made available by the Platform. Services shall also extend to include any and all future features, content, applications, tools, or functionalities subsequently made available by the Company including all associated intellectual property rights inherent therein ("Services").
RSVP Modifications
Users may modify their RSVP status (a) up to twenty-four (24) hours prior to the scheduled commencement of the relevant event; or (b) within twenty-four (24) hours of ticket purchase, provided that the ticket was purchased more than twenty-four (24) hours before the scheduled commencement of the event.
3. ELIGIBILITY OF USE
Use of the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged insolvents etc. are not eligible to use the Platform. The Platform shall also not be available to any Users suspended or removed from the Company's system for any reason whatsoever. If You do not confirm to the above qualification, You will not be permitted to use any services through the Platform. By accessing and using this Platform, You represent that You are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the services provided by the Platform, through Your legal guardian in accordance with the applicable laws. Company reserves the right to terminate your membership and / or refuse to provide You with access to the Platform if it is brought to Company's notice or if it is discovered that You are under the age of 18 years. Company reserves the right to refuse access to use the services offered at the Platform to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so and You shall have no right to object to the same.
You shall not have more than one active Account on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.
4. USER ACCOUNT, PASSWORD AND SECURITY
Company shall enable You to make the requisition of Services available to You through the Platform, only if You have provided Company certain required User information, including without limitation, name, user ID, email address, gender, age, phone number; password; valid finance account information; and other details and created an account (“Account”). The Platform requires You to register as a User by creating an Account in order to avail the services provided by the Platform. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify the Company of any unauthorized use of Your Account or Account Information or any other breach of security or any other applicable laws, rules, regulations and guidelines as may be notified from time to time. Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Paragraph. You may be held liable for losses incurred by Company or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise. You shall ensure that the Account Information provided by You in the Platform's registration form is true, complete, accurate and up to date. Use of another User's Account Information for availing the services offered by Company is expressly prohibited. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform by You. You confirm that you are the authorised holder of the credit card, any payment instrument, or the original Account holder used in the transactions he/she makes using the Platform. Company will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of the Your ID/password/credit card number/Other Payment methods/Account details for using the Platform. The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by the Company for the technical administration of the Platform, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Company may allow authorized third parties to place or recognize a unique cookie on the Your browser. The Company does not store personally identifiable information in the cookies.
5. PRICING INFORMATION
You, as a User, understand that upon initiating a requisition on the Platform, You are entering into a legally binding and enforceable contract with Company to avail/subscribe Services from the Company. The Company reserves the right to refuse to process orders/requisitions from Users with a prior history of questionable charges including without limitation breach of any agreements by User with Company or breach of any policy.
The User acknowledges that the Company will not be liable for any damages, interests or claims, etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price.
In order to process the payments for Your orders, the Company might require details of Your bank account, credit card number, etc. The online fee payments made by You are processed with the support and services of the banks/payment gateways/payment aggregators/ third parties and the Company is not responsible for any loss or damage caused to User /service providers during this process as these banks/payment gateways/payment aggregators/ third parties are beyond the control of the Company. There is no applicable payment charges levied on any transactions.
Subscription Fe: Any subscription fees for the Services charged by the Company, could be paid online through the facility made available on the Platform. Such online fee payments are also processed with the support and services of the banks/payment gateways/payment aggregators/ third parties, and the Company is not responsible for any loss or damage caused to User /service providers during this process as these banks/payment gateways/payment aggregators/ third parties are beyond the control of the Company.
Taxes: Each User / third party service provider is solely responsible for payment of al taxes, legal compliances,
and statutory registrations and reporting. The Company shall in no way be responsible for any of the taxes except for its own taxes. Further please note that al fees are exclusive of applicable taxes.
Security Measures: The payment made for every transaction is done through API integration. Moreover, You may also check Our Privacy Policy to understand how the Company uses the confidential information provided by Users.
The Company reserves the right to modify the fee structure by providing on the Platform which shall be considered as valid and agreed communication. The Company shall not be responsible if some request to avail services is not registered or is lost due to any network issues/problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways/payment aggregators/ third parties and/or the cost(s) charged by the network operator(s). However, the Company shall work towards the best interest of the User.
Dispute: Any dispute in connection to the third-parties services shall be settled between the Users and the respective third parties, including without limitations, banks/payment gateways/payment aggregators/ network operators without involving the Company.
6. PAYMENT HANDLING POLICY
General Provisions Regarding Payment Facilitation: Company provides a Platform for the facilitation of payments related to events, encompassing both direct charges for event creation and the collection of revenues from ticket sales on user-created events. All financial transactions conducted through the Platform are subject to the terms set forth herein.
For taxation and compliance purposes, Stumbll shall act as the supplier of record for all ticket sales processed through the Platform. All Goods and Services Tax (“GST”) applicable on ticket sales and on Stumbll’s commission shall be assessed, collected, and reported by Stumbll in accordance with applicable Indian tax laws and regulations. Hosts acknowledge and agree that Stumbll shall be responsible for issuing any requisite tax documentation in relation thereto.
GST shall be levied solely on Stumbll’s commission component (currently ten percent (10%) and as applicable from time to time under applicable law and regulations) and shall not apply to the Host’s net remittance or event proceeds. The Host’s payout shall therefore represent the ticket sale value net of Stumbll’s commission (inclusive of GST on such commission, where applicable).
6.1 Paid Event Policy:
Event Creation Fees
For any event created on the Platform that generates more than twenty (20) invitations, a one-time fee of Indian Rupees One Thousand (INR 1,000), inclusive of all applicable taxes, shall be levied. Such fee shall be payable at the time of event creation or prior to the dispatch of invitations exceeding the aforesaid threshold, as determined by the Company in its sole discretion.
Cancellation of Paid Events
A User may cancel a paid event and request a refund of the event creation fee provided that such cancellation is initiated within twenty-four (24) hours of the successful processing of payment for the relevant event.
Notwithstanding sub-clause (a) above, no cancellation or refund of the event creation fee shall be permitted under any circumstances if:
the scheduled commencement time of the event is less than twenty-four (24) hours from the time the cancellation request is initiated; or
at least one (1) ticket for the event has been sold through the Platform; or
the event is linked to a venue reservation that has been confirmed by the relevant venue, in which case cancellation shall only be effected through Stumbll Support and subject to such terms as the Company may prescribe.
6.2 Ticket Sales for User-Created Events:
Revenue Collection
The Company shall act solely as a limited payment collection agent of the event host for the purposes of collecting ticket revenue on the host’s behalf. The relationship between the Company and the host in respect of such collections shall be one of principal and agent, with the Company receiving and holding such funds in trust until disbursement in accordance with these Terms.
Payout Safeguards and Buyer Protection
To protect ticket purchasers and mitigate fraud risk, payouts to hosts shall be processed only after the relevant event has concluded and following such policy compliance checks as the Company may deem appropriate. This safeguard ensures that refunds can be issued in the event of cancellations or host violations without recourse to clawbacks or financial loss to the Company.
Commission invoices shall be automatically generated and issued by Stumbll within one (1) to two (2) Business Day following completion of the relevant Event. Hosts shall be entitled to claim input tax credit in respect of GST charged on such commission, subject to compliance with applicable GST laws and the availability of a valid tax invoice issued by Stumbll.
Remittance of funds by Stumbll to a Host constitutes a settlement transaction in respect of ticket sales processed through the Platform and does not, in itself, amount to a taxable supply by Stumbll to the Host. Accordingly, no GST shall apply on the payout or remittance amount.
Ticket Cancellation Policy
A full refund of the ticket price shall be issued if a cancellation request is initiated within twenty-four (24) hours of the successful completion of the ticket purchase transaction, provided that the scheduled commencement of the event is more than twenty-four (24) hours away.
No refund shall be issued for any ticket cancellation request initiated less than twenty-four (24) hours prior to the scheduled commencement of the relevant event.
No refund shall be issued for any ticket cancellation request initiated after the scheduled commencement of the relevant event.
If the Company (including any Stumbll administrator) or the venue cancels the event, all ticket buyers shall be automatically refunded in full, irrespective of the timing of such cancellation.
Where an Event is cancelled or materially disrupted as a direct result of a Force Majeure Event, all Ticket Purchasers shall be entitled to, and shall automatically receive, a full refund of the Ticket Price paid. Force Majeure Event shall have the meaning ascribed to it under these Terms.
Host Account Disablement
If a host account is suspended, disabled, or terminated by the Company due to a violation of these Terms or other applicable policies:
all events associated with such account shall be immediately marked as hidden and rendered inaccessible on the Platform; and
all ticket buyers in respect of such events shall be issued full refunds directly by the Company, in accordance with Clause 6.3.
6.3 Refund Policy
Eligibility Criteria for Refunds
Payer Identity: Only the individual or entity that originally effected payment for an event creation fee or ticket purchase shall be entitled to request a refund.
Transaction Status: Refunds are available solely in respect of transactions that have been successfully completed and processed through the payment gateway initiated and completed on the Platform.
Ticket Refund Conditions
Standard Rule: A ticket purchase shall be eligible for a full refund if (i) the cancellation request is made within twenty-four (24) hours of the original purchase; and (ii) at the time of such cancellation, the scheduled commencement of the relevant event is more than twenty-four (24) hours away.
Lock-In Period: No refund shall be available where (i) the ticket was purchased less than twenty-four (24) hours prior to the scheduled commencement of the relevant event, or (ii) the cancellation request is made more than twenty-four (24) hours after the original purchase.
Host/Account Disablement: In the event that the host’s account is suspended, disabled, or deleted by the Company prior to the scheduled commencement of the event, all ticket purchases shall be automatically refunded in full.
Refund Timeline and Notifications
Processing Time: Once a refund request has been approved and processed, the refunded amount is ordinarily expected to be credited to the user’s designated bank account within twenty-four (24) hours, but may take up to 5 (five) to 7 (seven) business days, subject always to the provision of accurate and complete bank account details by the user and depending upon the banking/payment gateway timelines. The Company shall bear no liability for delays attributable to third-party payment processors, banking institutions, or incomplete or inaccurate user information.
Notifications: Users shall be notified by email and/or SMS upon (i) successful initiation of a refund request; (ii) successful completion of refund disbursement; and (iii) failure of a refund transaction (together with, where reasonably practicable, guidance on remedial action). Stumbll shall liaise directly with the User to obtain the requisite updated details and shall thereafter make a further attempt to process the refund in accordance with the applicable refund procedure.
Invoices: Invoices to buyers shall be automatically generated upon the earlier of (i) the expiry of the applicable refund window (being twenty-four (24) hours from the time of purchase), or (ii) the commencement of the relevant Event.
7. USER OBLIGATIONS AND CONTENT
Subject to compliance with these Terms, Company grants You a personal, non-exclusive, non-transferable, limited privilege to access and use this Platform and the Services provided herein.
You agree to use the Services, Platform and the materials provided therein only for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You shall not use any automated means such as data scraper, deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access the Platform, the Information, or Services for any purpose. You shall not use any automated device to access, acquire, copy or monitor any portion of the Platform or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
For the purposes of these Terms: (a) "Content" shall include, without limitation, reviews, images, photographs, audio recordings, video content, location data, references to nearby venues or events, and al other forms of data or information submitted, accessed, or transmitted via the Platform; (b) "Your Content" or "User Content" refers to any Content uploaded, submitted, transmitted, shared or otherwise made available by You, whether directly or through your account, in connection with your use of the Services. This includes, but is not limited to, profile information, images, messages, chat communications, likes, ratings, reviews and other content that is either publicly visible or displayed within Your account; (c) "Our Content" means al content developed, created, made available or otherwise provided by The Company in connection with the Services, including but not limited to user interface designs, interactive features, graphical elements, software, source code, object code, scripts, aggregated data (including ratings, reviews and user behaviour metrics), reports, compilations and all other elements and components of the Platform, excluding Your Content and Third Party Content; and (d) "Third Party Content" refers to any content originating from entities or individuals other than The Company and its users, including but not limited to content provided by merchants or third-party service providers that may be accessible via the Platform.
The Company is, and shall remain at all times, the sole and exclusive owner of all right, title and interest, including al intellectual property rights, in and to the Services and Our Content. Al copyrights, trademarks, service marks, trade names, trade dress, logos, proprietary information and other intellectual property rights (collectively, "IP Rights") in and to the Services and Our Content are protected under applicable Indian laws and international treaties. You acknowledge and agree that: (a) The Services contain original works that have been developed and curated by the Company through substantial investment of time, skill, and resources, and constitute valuable proprietary property; (b) The Company (or its licensors, as applicable) retains all rights, including IP Rights, in and to the Services and Our Content, whether or not such rights are registered, and regardless of the jurisdiction in which they subsist; (c) Nothing in these Terms shall be construed as transferring to You, or granting you any licence or rights in or to, any of the Company's trade names, trademarks, logos, domain names, brand features or any other IP Rights, except as expressly set out herein or otherwise agreed in writing.
You further agree that you shall not: (a) Use framing techniques to enclose any trademark, logo or proprietary information of the Company; (b) Remove, conceal, distort or alter any copyright, trademark or other proprietary notice or source identifier contained on or in the Services; and (c) Modify, reproduce, publicly display, exploit, copy or distribute Our Content, in whole or in part, without our prior written consent.
Any unauthorised use, including infringement or misappropriation of the Company's IP Rights, shall entitle the Company to seek all available remedies, including injunctive relief, damages, and legal proceedings before competent forums in India or any other jurisdiction where such infringement occurs.
Subject to your continued compliance with these Terms, the Company grants you a limited, revocable, non- exclusive, non-transferable and non-sublicensable licence to access and use Our Content and the Services solely for your personal, non-commercial use in accordance with these Terms.
You shall not: (a)Use the Services or Our Content for any unlawful purpose or in any manner inconsistent with these Terms; (b) Modify, copy, reproduce, republish, translate, broadcast, display, sell, exploit, create, derivative works from, or otherwise distribute Our Content, in whole or in part, unless expressly authorised by the Company in writing.
Unless expressly granted to you under these Terms or otherwise in writing, no other rights or licences (whether express or implied) are granted to you in relation to the Services, Our Content or our IP Rights. Any violation of this Section may result in immediate termination of your access to the Services and may expose you to liability for infringement of copyright or other applicable laws.
By uploading, posting, submitting or otherwise making available Your Content through the Platform, you irrevocably grant to the Company a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid, assignable, sub-licensable and transferable licence to use, reproduce, copy, display, distribute, modify, translate, reformat, analyse, incorporate into advertisements or other derivative works, commercialise, and otherwise exploit Your Content, including in connection with third-party services and API integrations, in any existing or future media.
In the event that your account is deleted or disabled, any User Content (including images, media, events, invitations and tickets) associated with your account shall be retained by Stumbll for a period of thirty (30) days from the date of such deletion or disablement. If the account is reinstated within such period, the User Content may be restored; if not, such User Content shall be permanently erased upon expiry of the thirty (30) day period, subject always to Stumbll's rights and obligations under applicable law, including the right to retain such content in connection with disputes, legal requirements, or activities contrary to the Terms of Use
For the avoidance of doubt, any images, media or other content uploaded by You to the Platform shall remain Your sole property, and nothing in these Terms shall be construed as transferring to Stumbll or to any event host any copyright or other intellectual property rights in respect thereof. Notwithstanding the foregoing, event hosts shall have the ability, acting in their sole discretion, to moderate such content by hiding or removing it from the relevant event feed or interface. Any such moderation shall operate only as a restriction on visibility within the Platform and shall not constitute, or be deemed to constitute, a permanent deletion of the underlying content from Stumbll’s systems unless expressly confirmed as such, nor shall it operate to assign, license, or otherwise transfer any intellectual property rights in favour of Stumbll or the relevant host.
This licence includes the right for The Company to: (a) Use your name, username or any other identifier submitted by you in connection with Your Content; and (b) Authorise its partners, affiliates, service providers, and third-party platforms to exercise these rights You hereby irrevocably waive, and agree not to assert, any moral rights or rights of attribution in respect of Your Content, including against the Company, its users or any third parties with whom such Content is shared in accordance with these Terms.
This licence survives the termination or expiration of these Terms and your use of the Services.
You acknowledge and agree that you are solely responsible for Your Content. By submitting or making available Your Content through the Services, you represent and warrant that: (a) You are the sole author and exclusive owner of all rights (including intellectual property rights) in and to Your Content, or you have been validly authorised or licensed by the rights holder to submit such Content for use on the Platform; (b) Your Content is not plagiarised or derived, in whole or in part, from any other content, website, database or work, and has not been generated or submitted through any automated means, such as scripts or bots; (c) The use of Your Content by The Company, third-party service providers, and users of the Services (including Customers and Merchants) will not infringe any intellectual property, contractual, moral or privacy rights, or any other rights, of any third party; and (d) Your Content is truthful, accurate, not misleading, and does not violate applicable laws, regulations, or The Company's internal content guidelines or policies.
Where Your Content includes reviews or ratings, you additionally represent and warrant that: (a) You are the sole author of the review, and the content reflects your actual and bona fide personal experience with the relevant event, venue, product or service; (b) You were not paid, incentivised, or otherwise compensated for posting such review; and (c) You had no financial, personal, competitive or other conflict of interest in posting a review that was not an honest and impartial expression of your opinion.
You agree that you assume all risks associated with Your Content, including any reliance by others on its accuracy, completeness or usefulness, or any disclosure of personally identifiable or sensitive information included within such Content.
While the Company reserves the right, but not the obligation, to monitor, edit or remove Content at its sole discretion, we do not control or endorse, nor are we responsible for, any Customer Content posted by others on the Platform. We make no guarantees as to the accuracy, integrity or quality of any such Content and accept no liability for any loss or damage arising in connection with it. Al responsibility for such Content lies solely with the user who submitted it.
Users may delete their own uploads at any time and may report any uploads by other Users that they consider to be inappropriate or in violation of these Terms. Stumbll reserves the right, acting through its administrators, to review, restrict access to, or remove any uploads that it determines, in its sole and reasonable discretion, to be inconsistent with these Terms or applicable law.
Further, You undertake not to host, display, upload, modify, publish, transmit, store, update or share any Content which:
is pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force or is objectionable;
infringes patent, trademark, copyright or other proprietary or intellectual property rights;
violates any law for the time being in force;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or threatens public health or safety;
Defame, abuse, harass, threaten or otherwise violate the legal rights of others; and
Upload files that contain software or other material protected by applicable intellectual property laws;
Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer;
Engage in any activity that interferes with or disrupts access to the Platform or the Services (or the servers and networks which are connected to the Platform);
Attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any Company server, or to any of the services offered on or through the Platform, by hacking, password mining or any other illegitimate means;
Probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Platform, or any other customer of Company, including any Company Account not owned by You, to its source, or exploit the Platform or service or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Platform;
Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platforms or any affiliated or linked sites;
Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Paragraph.
Use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform;
Use the Platform or any material or Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Company or other third parties;
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
Violate any applicable laws or regulations for the time being in force within India;
Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform
The Company reserves the right, at any time, and without notice, to remove, disable, or block access to any Content that The Company determines, in its sole discretion, to be objectionable, in breach of these Terms, or otherwise harmful to the Platform, Services, or other users.
Subject to applicable law, The Company shall have no obligation to retain, store, or return to you any copy of Your Content under any circumstances.
The Services may contain links to, or incorporate materials and content provided by, third-party websites, platforms, and services, including but not limited to event management platforms, reservation services, listing providers, public databases, entertainment ticketing sites, and location-based data providers. Your access to or use of such third-party content or services is subject to the terms and conditions and privacy policies applicable to those third parties.
We may obtain certain information, such as business addresses and contact information, from third-party vendors, including those who aggregate data from public or licensable sources.
Company reserves the right to terminate the User's access to any or all of such communication services provided by Company at any time, without notice for any reason whatsoever. Company reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Company's sole discretion. Company does not control or endorse the Content, messages or information found in any communication service and, therefore, Company specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user's participation in any communication service. You agree that You are solely responsible to Company and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which company or its affiliates or its vendors may suffer) for any such breach. You agree and acknowledge that Company is not the owner of the Products and Company shall in no manner be deemed to be the owner of the Products on this Platform. Company is only facilitating purchase of the Products by You from the third parties by providing the services to You. You agree that Company may, at any time, modify or discontinue all or part of the Platform, charge, modify or waive fees required to use the Platform, or offer opportunities to some or all Platform Users.
Users shall have the capacity and capability to block other users on the platform. Where two users have mutually blocked each other, any Content uploaded by either user shall not be visible to the other within any shared events, groups, or forums on the platform. This restriction is absolute and shall prevail notwithstanding any common participation in such shared spaces.
You agree that the Platform shall not be used for illegal purposes. The information and Services shall not be used for any illegal purpose. You shall not access our networks, computers, or the information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person's use and enjoyment. You shall not attempt to gain unauthorized access to any information or Services, other accounts, computer systems, or networks connected with the Platform, the information, or Services. Such unauthorized access includes, but is not limited to, using another person's login credentials to access his or her Company profile/ Account Any attempt by any individual or entity to solicit login information of any other user or third party to access any such account is an express and direct violation of these Terms and of applicable laws), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.
The Company does not control, monitor or endorse, and makes no warranties or representations regarding, the legality, accuracy, validity, relevance, currency, completeness or quality of any third-party content or services made available through or linked from the Platform. The Company assumes no responsibility for screening or verifying such content and does not undertake to do so before or after its inclusion. We reserve the right, but not the obligation, to modify, improve, update or correct any third-party content on the Services at any time, without notice, and at our sole discretion. However, we shall not be liable for any errors, inaccuracies, omissions, or delays in connection therewith.
You acknowledge and agree that: (a) The Company is not responsible for the availability, accessibility, or security of any external websites or resources linked to or referenced within the Services; (b) The Company does not endorse, sponsor, certify, or guarantee any products, services, opinions, or other materials offered by third parties, whether accessible via the Platform or otherwise; (c) Third-party content, including that provided by Merchant Partners or other Customers, does not reflect the views of The Company, its parent or affiliate companies, shareholders, directors, officers, employees, or representatives; and (d) The Company disclaims all liability for any loss, damage, injury or inconvenience caused to you or any third party arising from your reliance on, or use of, any third-party content, advertisements, products or services made available through the Platform.
To the fullest extent permitted under applicable law, The Company expressly disclaims any liability for offensive, unlawful, defamatory, infringing, invasive, false, misleading or otherwise inappropriate third-party content. You abide by these Terms, Privacy Policy and any other Company Policy by using the Company's Services.
8. USE OF PLATFORM
You may access and use the Platform solely for personal, informational, and internal purposes, in accordance with the Terms and You may not modify or alter Platform or any other materials available on the Platform.
You may not distribute or sell, rent, lease, license or otherwise make the Platform or any other materials available on the Platform available to others; and You may not remove any text, copyright or other proprietary notices contained in the Platform or any other materials available on the Platform.
The limited rights granted to You in the Platform, or any other materials as specified above do not confer upon You any rights to the design, layout or look and feel of the Platform. Such elements of the Platform are protected by intellectual property rights and may not be copied or imitated in whole or in part. The Platform or any other materials available on the Platform shall not be copied or retransmitted unless expressly permitted by Company. Any software that is available on the Platform is the property of Company. You may not use, download or install any software available at the Platform, unless otherwise expressly permitted by these Terms or by the express written permission of Company.
Any purchase of the subscription from the Platform will be strictly for personal use of the User. The User hereby expressly agrees that any Services purchased by the User will not be resold, bartered or in any way be used for any commercial purposes or for profit. The User hereby acknowledges that the Services availed/subscription purchased are not transferrable to any third party for profit.
9. ACCOUNT DELETION PROCEDURES
This Section outlines the mechanisms by which a User Account may be deleted. In all instances of account disablement, account data shall be retained for a period of thirty-days (30) from the date of disablement, during which period reinstatement may be possible under the conditions specified below. After this thirty- day (30) period, al associated data may be permanently deleted, and the account shall no longer be recoverable.
The Company employs a structured approach to the disablement and potential deletion of user accounts, distinguished by the trigger, grace period, and processing logic as detailed below:
Upon disablement of an Account, whether self-initiated, administratively imposed, or effected following a report, the relevant User, together with all associated events, invitations, tickets, uploads and related content, shall be rendered immediately inaccessible and shall not be visible to other users or to the public during the applicable grace period. Notwithstanding such invisibility, the underlying data shall be retained in a suspended state for the duration of the grace period. Only in the case of self-initiated account disablement, the account may be reinstated upon successful login by the User within the defined period. Failing reinstatement within the grace period for, the account and associated data shall be permanently deleted in accordance with these Terms.
Notwithstanding any other provision herein, where a User has created an event for which tickets have been sold via the Platform (“Ticketed Event”), such User’s account shall not be eligible for deletion while the Ticketed Event remains active and has not concluded (“Live Ticketed Event”). Account deletion shall only become permissible upon the conclusion or valid cancellation of the Ticketed Event in accordance with these Terms.
A Ticketed Event may not be deleted by the creating User or associated account while such Ticketed Event is Live. The option to delete a Ticketed Event shall become available only: (i) after the Ticketed Event has concluded; (ii) upon its valid cancellation pursuant to these Terms; or (iii) in accordance with Clause 10.4.
A Ticketed Event may be cancelled by the creating User no later than twenty-four (24) hours prior to its scheduled commencement.
Any associated User account may only be deleted (i) at least twenty-four (24) hours prior to the scheduled commencement of the Ticketed Event, or (ii) subsequent to its conclusion.
Cancellation or account deletion shall trigger refunds in accordance with Clause 6.3.
Only authorised Stumbll administrators may delete a Ticketed Event for which tickets have been sold.
Where a host account is suspended, disabled, or terminated by the Company due to breach of these Terms or other applicable policies:
all associated events shall be immediately hidden from the Platform; and
all tickets sold in respect of such events shall be automatically refunded in accordance with Clause 6.3.
Once a reservation request has been confirmed by a Stumbll-registered venue through the “Request Reservation” feature, the host shall not be entitled to cancel or otherwise withdraw from the reservation unilaterally. Any subsequent request for modification or cancellation must be submitted through Stumbll Support and shall be considered and actioned in accordance with Stumbll’s policies and procedures, as may be amended from time to time.
Failure by a host to comply with this obligation may result in consequences including, without limitation:
(a) forfeiture of any deposits or advance payments made in respect of the reservation;
(b) suspension or restriction of the host’s access to the Platform;
(c) withholding of payouts due to the host in respect of the affected or other events; and/or
(d) termination of the host’s account in the event of repeated or material breaches. Stumbll further reserves the right to recover from the host any losses, damages, costs or expenses incurred by Stumbll, the venue, or impacted attendees arising from such unauthorised cancellation
(e) confirmed reservation is binding on the venue. If a venue fails to honour a confirmed reservation, Stumbll reserves the right to impose remedial measures, which may include temporary suspension or permanent unlisting of the venue from the platform, without prejudice to any other rights or remedies available under these Terms.
Hosts may cancel an invite only prior to the scheduled commencement of the relevant event, and cancellation shall not be permitted where any ticket associated with that invite is within twenty-four (24) hours of the event start time. In addition, once an invite has been issued, the registration questions linked to that invite are final and may not be altered or modified thereafter.
The Platform, the processes, and their selection and arrangement, including but not limited to al text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Content") on the Platform is owned and controlled by Company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of Company. You are not permitted to use the Marks without the prior consent of Company and/or the relevant third parties that may own the Marks. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Company owns al intellectual property rights in and to the trademark "[•]", domain name "[insert website link]", and the Platform, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Company or third-party owner of such Content.
You expressly understand and agree that, to the maximum extent permitted by applicable law the Platform, services and other materials are provided by Company on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Company makes no warranty that (i) the Platform or the services will meet your requirements or your use of the Platform or the services will be uninterrupted, timely, secure or error-free; (il) the results that may be obtained from the use of the Platform, services or materials will be effective, accurate or reliable; (iii) the quality of the Platform, services or other materials will meet your expectations; or that (iv) any errors or defects in the Platform, services or other materials will be corrected. No advice or information, whether oral or written, obtained by you from Company or through or from use of the services shall create any warranty not expressly stated in the Terms.
To the maximum extent permitted by applicable law, Company will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or any other laws. Company also disclaims al liability with respect to the misuse, loss, modification or unavailability of any user content.
Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account Information in connection with the Platform or any services or materials, either with or without your knowledge. Company has endeavoured to ensure that all the information on the Platform is correct, but Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Company shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond Company's control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Platform, is done entirely at their own discretion and risk and they will be solely responsible for any damage to their electronic devices or loss of data that results from the download of such material or data. Company is not responsible for any typographical error leading to an invalid coupon. Company accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
You expressly agree that Your use of the Platform is at Your risk.
You agree to indemnify, defend and hold harmless Company including but not limited to its affiliates, vendors, representatives, directors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Company that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms. Further, You agree to hold Company harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any claim that Your material caused damage to a third party, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights.
Notwithstanding anything to contrary, Company's entire liability to You under this Terms or otherwise shall be to the extent of refund of the money charged from You for any specific voucher or Product or service, under which the unlikely liability arises. In no event shall Company, its officers, directors, employees, partners or suppliers be liable to You, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Platform, services or materials. Company is not responsible for any non-performance or breach of any contract entered into between Users and third party service providers. Company cannot and does not guarantee that the concerned Users and/or third party service providers will perform any transactions that are entered into on the Platform. Company shall not and is not required to mediate or resolve any dispute or disagreement between Users and third party service providers.
You agree that Company may, in its sole discretion and without prior notice, terminate Your access to the Platform and block Your future access to the Platform, if Company determines that You have violated these Terms. You also agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Company, for which monetary damages would be inadequate, and You consent to Company obtaining any injunctive or equitable relief that Company deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Company may have at law or in equity. You agree that Company may, in its sole discretion, and without prior notice, terminate Your access to the Platform, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Platform or any service offered on or through the Platform; or unexpected technical issues or problems. If Company does take any legal action against You as a result of Your violation of these Terms, Company will be entitled to recover from You, and You agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to Company.
The Terms will continue to apply until terminated by either You or Company as set forth below. If You want to terminate Your agreement with Company, You may do so by (i) not accessing the Platform; or (ii) closing Your accounts for all of the services that You use, where Company has made this option available to You.
Company may, at any time, with or without notice, terminate the Terms (or portion thereof, such as any individual Additional Terms) with You if:
You breach any of the provisions of the Terms, the Privacy Policy or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply with the same);
Company is required to do so by law (for example, where the provision of the services hereunder, to You is, or becomes, unlawful); The provision of the services to You, by Company is, in Company's opinion, no longer commercially viable;
Company has elected to discontinue, with or without reason, access to the Platform, the services (or any part thereof); or
Company may also terminate or suspend all or a portion of Your account or access to the services with or without reason.
You agree that al terminations shall be made in Company's sole discretion and that Company shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Platform and the services offered thereunder.
Notwithstanding the foregoing, these Terms will survive indefinitely unless and until Company chooses to terminate them. If You or Company terminates Your use of the Platform, Company may delete any content or any other materials relating to Your use of the Platform and Company will have no liability to You or any third party for doing so.
These Terms and al transactions entered into on or through the Platform and the relationship between You and Company shall be governed in accordance with the laws of India without reference to conflict of laws principles.
You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Platform, the Terms or any transactions entered into on or through the Platform or the relationship between You and Company shall be subject to the exclusive jurisdiction of the courts at Kolkata, India and You hereby accede to and accept the jurisdiction of such courts.
In the event You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Platform, please report to Company's customer support team. If You have any concern about the Terms or grievances about the Platform or our services, please contact us with a thorough description and We will try to resolve the issue for You. Please address them to Our grievance redressal officer at:
Name: [•]
Address: [•]
E-mail: [•]
The Grievance Officer shall continue to serve as the primary point of contact for any concerns related to the services provided on our platform.
Company collects, processes and shares data with third parties, in accordance with its Privacy Policy, in order to provide, manage and provide services requested by You. Company views the protection of Your privacy and information as a very important principle. Please view Our Privacy Policy, available [insert hyperlink to Privacy Policy], to understand how the Company collects, processes, shares Your information and maintains data security practices in relation to Your information.
You hereby expressly agree to receive communications by way of SMS, e-mails or any other mode from Company, phone calls relating to the Services offered through the Platform and this supersedes any opt-out preferences you may have set in relation to the Telecom Regulatory Authority of India's National Do Not Call (and Do Not Disturb) registry as per the Telecom Commercial Communications Customer Preference Regulations, 2018.
A User can unsubscribe / opt-out from receiving communications from Company through SMS and e-mail anytime by sending an email to: [•]
Newsletters sent daily at the registered email address and by clicking on the unsubscribe option attached at the bottom of newsletter received through e-mail.
The Company shall not be liable or responsible for any failure or delay in performing its obligations under these Terms and Privacy Policy where such failure or delay results from any cause or circumstance beyond its reasonable control, including without limitation natural disasters, epidemics or pandemics, fire, flood, war, terrorism, labour disputes, governmental action, power or telecommunications failures, malicious cyberattacks, or system-wide errors or outages. In the event that a Force Majeure Event prevents the hosting, visibility, or functioning of events created on the platform, the Company may, in its sole discretion, cancel any affected events and issue refunds in accordance with its refund policies, and such cancellation and refund shall constitute full and final discharge of the Company’s obligations in respect of the affected events.
Events may be cancelled, rescheduled or otherwise modified in whole or in part where such performance is prevented or materially hindered by circumstances beyond the reasonable control of the host, the venue or Stumbl, including without limitation platform outages, security or safety threats, legal or regulatory enforcement, governmental orders, acts of God, natural disasters, epidemics, strikes, lockouts, power failures or other force majeure events. In such circumstances, neither the affected party nor Stumbl shall be held liable for any resulting cancellation, modification or non-performance, save as expressly provided in these Terms.
Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. Company's rights under the Terms are freely transferable by Company to any third parties without the requirement of seeking Your consent.
Severability: If, for any reason, a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.
Waiver: Any failure by Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by Company of that provision or right